Getting started
Explore NexinHR, review current offers and trial terms, or prepare for installation.
Help & support
How can we help?
Find guidance, get help with your account or follow a support request. You can read this page and contact us without signing in.
My requests
Submit a request about your account, purchase or download, follow its progress and reply to our team. Marketplace help needs no paid support plan.
Open my requestsYou'll be asked to sign in if needed. Choose the workspace associated with your request.
Can't sign in?
You don't need an account to ask for help. Email the error you see and what you were trying to do.
[email protected]This opens your email app. You can also copy the address. Email enquiries are separate from requests tracked in your account.
Before you contact us
A few useful answers.
For product questions, installation quotations or help choosing an application, contact our team.
How do I start a trial or install NexinHR?
Check the current offers for available trial options and their terms. Follow the selected offer's download and activation instructions. Use the supplied NexinApps installer and the setup guidance; downloading alone does not start a trial.
Is application support included?
Account and purchase assistance does not require paid product support. Technical support for NexinHR follows your agreement's coverage, dates and scope. Review the support terms and, when available, your coverage in the customer portal.
What should I include in a request?
Tell us the application, the step that failed, the error message and when it happened. Never include passwords, recovery codes, licence keys or confidential employee records. Remove private information from screenshots before sharing them.